Company: Retina Institute of Virginia
Job Title: Patient Coordinator
Location: Richmond, VA and travels to Fredericksburg, Tappahannock, Colonial Heights, and Williamsburg. We pay mileage and time worked for travel!

Hours:

• Full Time
• Our clinic is open Monday-Friday 7am-5:30pm
  • Your shifts will fall within these hours 
  • You may need to work a little earlier and/or later as needed
    
    

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts
  
  

This individual is responsible for overseeing the day-to-day operational functions of front desk operations within their practice, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner; performing financial reconciliation, insurance administration, and personnel management duties with a focus on patient satisfaction and service. This position is responsible for the management of the patient coordination processes and team at all assigned locations. 
 

 

Essential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.  

 

• Understand and support the EyeCare Partners. Understand and abide by a high standard of professional ethics in order to ensure the integrity of the organization. 

• Complies with HIPAA, Compliance and ECP policies and procedures. 

• Provides leadership, guidance, and expertise to all Patient Coordinators. 

• Directs all front desk processes to align with the ECP Center of Excellence Model, including but not limited to: 

• Patient check-in 

• Patient check-out 

• Patient insurance eligibility and authorization 

• Patient scheduling 

• Referral/outside test scheduling and coordination 

• Patient Payment 

• Daily payment/cash reconciliation 

• Manage staff schedules and PTO, redistributing staff as needed to ensure adequate levels of service at each location. 

• Performs regular performance reviews and regular meetings with team members to ensure alignment to company and departmental goals and expectations. Organizes, provides agenda and holds team meetings. 

• Orients and trains all new Patient Coordinators as to the processes and policies of the role and ECP. 

• Collaborates with Revenue Cycle Manager and Practice Administrators and Office Managers regarding processes and procedures. Participates in location or department specific staff meetings as needed. Attends company training events. 

• Communicates about department, practice and ECP programs and initiatives. 

• Establishes a high-performance team that is efficient, knowledgeable, service-oriented, sharing responsibility for attaining the goals of the practice. 

• Monitors NPS data for all comments related to front desk operations, striving for continuous improvement of that metric. 

• Implement and monitors all systems and equipment, including Phreesia. 

• Provides over sight to department specific dashboard and KPI’s including but not limited to check-in time, front desk hours. 

• Troubleshoots bottlenecks and process inefficiencies to continually improve office operations. 

• Ensures accurate charge posting, payments, and daily batch reconciliation at each location. Prepares daily deposits. 

• Coordinates patient/insurance collections. 

• Performs/Assists with interviews and corrective actions. 

• Coordinate with team members and other management to resolve any concerns 

• Complete all timesheets appropriately. 

• Job may require other duties as assigned. 

 

 

Preferred Qualifications: While not required, the following are preferred qualifications associated with the job and will be under consideration.  

 

• Excellent verbal and written communication skills. 

• Excellent customer service, interpersonal and communication skills. 

• Ability to interact with all levels of employees in a courteous, professional manner at all times. 

 

 

Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level. 

 

• High School diploma or GED equivalency is required.  

• Favorable result on background check required. 

• Must be able to provide proof of identity and right to work in the United States. 

• Five years of medical practice experience preferred. 

• Strong leadership background. 

• Strong financial background with previous bookkeeping experience. 

 

 

Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level. 

 

• Exhibit excellent professional demeanor and appearance. Exhibit maturity, reliability, composure and stability under pressure in order to handle on-the-job challenges. Respectful treatment of patients and subordinates. 

• Ability to organize and direct the task of the office team and manage multiple tasks simultaneously. 

• Strong understanding of healthcare practices, with an emphasis on ophthalmic and optometric practices. 

• Strong knowledge of computer programs including NextGen PM and EHR. 

• Strong attention to detail. 

• Empathetic personality giving attention to patient’s needs and concerns. 

• Excellent math skills. 

• Ability to write routine reports and correspondence. 

• Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form. 

• Ability to resolve team conflict. 

• Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment. 

 

 

Decision Making: Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.  

 

• HIPAA compliance is strictly followed in accordance with industry regulations 

• May make recommendations regarding policies associated with the job’s purpose and essential responsibilities.   

 

 

Work Environment: Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.  

 

• General office conditions. 

 

 

Physical Requirements: Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

 

• While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.   

• Regular attendance is a necessary and essential function.  

 

 

 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered. 

 

 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.