JOB TITLE: Triage Specialist

 

BENEFITS: 

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay
  
  

QUALIFICATIONS: 

• Demonstrates quality patient service during interactions with patients, coworkers, and vendors: 

• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Is dependable; follows policies and procedures
• Maintains professionalism in interactions with patients and coworkers
• Performs quality work and consistently exhibits initiative

  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• •  
• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox. 
•  
• • Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments. 

• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox 

• Fax and electronically send items to pharmacy or physicians offices as requested. 

• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request. 

• Manage doctor to doctor calls, doctor to patient calls. 

• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled. 

• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements. 

• Other duties as assigned. 

  

JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 

  

EDUCATION AND/OR EXPERIENCE 

• The minimum level of education required is high school graduate with computer experience. 

• At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience. 

  

CERTIFICATES, LICENSES, REGISTRATIONS 

• Must receive or maintain OSC or higher licensure. 

  

PHYSICAL DEMANDS 

Indicate the amount of time spent for each activity required as it relates to the essential functions. 

  

Physical Requirements	% of Time	LBS	Physical Requirements	% of Time	LBS
Bending	10		Vision close/distance	100
Carrying	10	25	Vision color vision	100
Climbing	10		Vision depth perception	100
Driving			Vision peripheral vision	100
Grasping	10		Vision ability to adjust focus	100
Hearing	100		Stooping	10
Lifting	10	25	Walking	10
Pulling	10	25	Writing/Typing	100
Pushing	10	25	Speaking	100
Reaching	10		Fine Motor Skills	100
Sitting	80		Use of Hands	100
Standing	10		Other (please describe)

  

Location: Work takes place in a normal office environment. Travel to other CEI locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards. 

  

Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies. 

  

Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. 

 

DISCLAIMER 

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CEI reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time. 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.