SUMMARY - Training Specialist, Ophthalmology (Remote)

Provides standardized initial basic new hire tech training as well as coordinates remaining tech training via other trainers. Demonstrates quality patient service during interactions with patients, coworkers, and vendors. We are looking for someone who: exhibits a positive attitude and is flexible in accepting work assignments and priorities, meets attendance and tardiness expectations, is dependable; follows policies and procedures, maintains professionalism in interactions with patients and coworkers and performs quality work and consistently exhibits initiative. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides and coordinates a centralized technician training program, which ensures technicians receive standardized initial basic training, are able to exhibit specific competencies, and receive evaluation prior to placement within the clinic. Collaborates with the managers and trainers in each department to coordinate training dates and assignments for new technicians (and other staff and/or observers) with the intent of providing ample training opportunities to become competent in the areas outlined in the Tech Training Program Guide.
• Assesses the training level of each new technician to determine which parts of the training program are needed. Makes recommendations to the appropriate clinic manager(s) and trainers and provides and/or coordinates the recommended training.
• Meets with trainees regularly to assess skill level and understanding of material. Ensures that trainee is appropriately moving through the learning points of the program.
• Works collaboratively with Human Resources and Clinic Managers during training process.
• Communicate with managers and trainers regularly with updates regarding trainee’s progress.
• Acts as a point of contact for trainees in setting goals for and testing for the Independent Study
• Course Exam, the Ophthalmic Scribe Certification Exam, and the COA exam.
• Helps in acclimating new technicians to the practice including ensuring that new technicians have appropriate study materials are aware of training courses and education opportunities, and are able to set expectations and timelines for training, etc.
• Provides training as needed to clinic technicians and trainers.
• May assist with interviewing technician candidates.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

QUALIFICATIONS

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listening and verbal communication skills
• Enjoys learning new technologies and systems
• Detail oriented, professional attitude, reliable
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities
• Meets attendance and tardiness expectations
• Management and organizational skills to support the leadership of this function
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Interpersonal skills to support customer service, functional, and team mate support need
  • Able to communicate effectively in English, both verbally and in writing
• Ability for basic to intermediate problem solving, including mathematics
• Basic to intermediate computer operation
• Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards
• Specialty knowledge of systems relating to job function
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma. 
• Minimum Required: Five years’ experience in supervision of clinical operations; previous ophthalmic experience strongly preferred.

LICENSES AND CREDENTIALS

• Minimum Required: IJCAHPO Certification as a Certified Ophthalmic Technician (COT) or higher preferred with training experience, or Certified Ophthalmic Assistant (COA) with 3 or more years of ophthalmic training experience. There is an expectation of obtaining COT certification within 6-9 months of hire date.

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus. 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.