Quality Assurance Specialist
Grand Rapids,MI
28m 45s ago
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.
SUMMARY
The RCM Quality Assurance Specialist will be responsible for monitoring and tracking the quality and productivity for the ECP co-source vendor support. The analysis and review should align with contractual service level agreements. This role will also be a liaison between the vendor support and the ECP RCM team members and leadership. This role will be responsible for developing and implementing resolution of identified opportunities and improvement activities.
RESPONSIBILITIES
- Maintain a strong relationship with RCM vendor support for multiple back-end RCM functions
- Provide specialized technical and analytical support for revenue cycle
- Advises management regarding results and opportunities for continuous improvement
- Liaison between OPH RCM leadership, team and vendor support
DUTIES
- Review, monitor and track quality and productivity results of the vendor support team
- Facilitate weekly meetings with the vendor support team to evaluate areas of opportunity and alignment with contractual service level agreements
- Create and distribute tracking tools for all monitoring indicators
- Recommend and implement resolution to all identified areas of opportunity
- Develop audit process in conjunction with the vendor support team to validate expected results
- Maintain updates to all standard operating procedures
- Provide training and associated materials as needed for ECP and vendor support teams
- Communicate results and opportunity tracking to leadership