SUMMARY 

The RCM Quality Assurance Specialist will be responsible for monitoring and tracking the quality and productivity for the ECP co-source vendor support.  The analysis and review should align with contractual service level agreements.  This role will also be a liaison between the vendor support and the ECP RCM team members and leadership.  This role will be responsible for developing and implementing resolution of identified opportunities and improvement activities.

RESPONSIBILITIES

• Maintain a strong relationship with RCM vendor support for multiple back-end RCM functions
• Provide specialized technical and analytical support for revenue cycle
• Advises management regarding results and opportunities for continuous improvement
• Liaison between OPH RCM leadership, team and vendor support

DUTIES

• Review, monitor and track quality and productivity results of the vendor support team
• Facilitate weekly meetings with the vendor support team to evaluate areas of opportunity and alignment with contractual service level agreements
• Create and distribute tracking tools for all monitoring indicators
• Recommend and implement resolution to all identified areas of opportunity
• Develop audit process in conjunction with the vendor support team to validate expected results
• Maintain updates to all standard operating procedures
• Provide training and associated materials as needed for ECP and vendor support teams
• Communicate results and opportunity tracking to leadership
• Partner and collaborate with QA team members
• Develop and maintain positive working relationships with team members, leadership and the vendor support team and leaders

QUALIFICATIONS

• Excellent verbal, written, and interpersonal skills
• Detail-oriented with strong organizational skills
• Possess strong data collection, analytical and evaluative skills

EDUCATION AND/OR EXPERIENCE

• Minimum Required: HS Diploma or G.E.D.
• Minimum Required: 3-5 years of revenue cycle experience in accounts receivable or related back-end RCM experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY 

• Familiar with practice management systems
• Proficient in Microsoft Office products, a focus in Excel

NOTE:  Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk and listen.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly – only resumes submitted through this website will be considered.

NOTE:  Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.