Job Title: Insurance Verification Specialist

* This position is fully remote but must be local to Tyler Texas.  Must be available for rotation to go into office estimated once a month to check mail and print documents. 

• Hours 8am-4:30pm

Job Summary:

As a member of the Revenue Cycle Management Team, the Insurance Verification Specialist is responsible for all aspects of insurance verification. This position will complete pre-registration processes and communicate pertinent appointment information to Front Desk, Patient Intake Specialists, the Prior Authorization Department, or the Clinic, as needed

Duties and Responsibilities

• Obtain information about patient insurance coverage, benefits and eligibility
• Maintain strict confidentiality in accordance with HIPAA regulations and Company/Clinic requirements 
•  Provide support to all departments and patients regarding insurance questions related to eligibility and benefits.
•  Answer incoming and transferred calls from patients regarding the pre-registration process.
•  Prepare patient appointments for a smooth and efficient check-in process on the day of the appointment.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
•  Performs other duties that may be necessary or in the best interest of the organization

Education: 

HS Diploma 

Experience: 

 At least one (1) year medical office experience required; Medical office/front desk experience preferred.

Knowledge, Skills and Ability Requirement

1. Comprehensive understanding of insurance verification,
2. Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
3. Ability to perform essential job function with high degree of independence, flexibility, and creative problem-solving techniques 
4.  Ability to function effectively under stress of conflicting demands on time and attention, while successfully meeting deadlines
5. Ability to maintain control of a call de-escalating issues and instilling confidence that a resolution will be found
6. Logical and Critical thinking skills • Excellent organization, time management, and prioritization skills
7. Professional in appearance and actions • Enjoys learning new technologies and systems
8. Detail oriented, professional attitude, reliable • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
9. Meets attendance and tardiness expectations
10. Management and organizational skills to support the leadership of this function
11. Interpersonal skills to support customer service, functional, and teammate support need
    1. Able to communicate effectively in English, both verbally and in writing with sufficient grammar and spelling skills to avoid mistakes or misinterpretations 
12. Basic to intermediate computer operation
    1.  Proficiency with Microsoft Excel, Word, and Outlook
13.  Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly – only resumes submitted through this website will be considered.

NOTE:  Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.