The IT - Field Operations Manager is responsible for overseeing the End User Computing (EUC) team within their respective market (Missouri and Kansas). This role sits onsite at our Ballwin, Missouri location 4 days/week and ensures the successful execution of IT support, device management, and project oversight. The manager will drive a high standard of customer service, provide coaching and leadership to their team, and collaborate with cross-functional teams to align IT operations with organizational goals.

Responsibilities:

Team Management & Leadership
•    Lead, mentor, and develop the End User Computing (EUC) team in the Central region.
•    Foster a customer-first mindset and drive operational excellence.
•    Provide coaching, training, and professional development to ensure a skilled and effective workforce.
•    Monitor team performance, set expectations, and ensure accountability for service delivery.
•    Act as the point of escalation for complex IT issues requiring leadership intervention.

Communication & Alignment with Leadership
•    Cascade corporate IT strategies, policies, and leadership expectations to the EUC team.
•    Align local IT operations with company-wide technology initiatives.
•    Ensure all communications from IT leadership are understood and executed effectively at the 
•    regional level.
•    Provide regular status updates and key performance insights to senior leadership.

Customer Service & Problem Resolution
•    Champion top-tier customer service by ensuring quick and effective resolution of IT issues.
•    Manage incident resolution for corporate office and field locations within the Central region.
•    Actively engage with end users, business leaders, and stakeholders to assess IT needs and 
•    expectations.
•    Implement strategies to improve user satisfaction and minimize downtime.

Equipment Ordering, Provisioning, & Deployment
•    Oversee the end-to-end lifecycle of EUC devices (laptops, desktops, peripherals, accessories).
•    Manage device procurement, asset tracking, and inventory control.
•    Ensure compliance with IT asset management policies and ServiceNow tracking requirements.
•    Work closely with vendors to optimize procurement and fulfillment processes.

Corporate Office IT Support
•    Serve as the primary IT support leader for the Central region’s corporate office.
•    Ensure prompt break/fix support and proactive maintenance of IT infrastructure.
•    Partner with the networking and infrastructure teams to support local office technology needs.

Project Management
•    Manage IT-related projects within the Central region, ensuring timelines, budgets, and deliverables are met.
•    Coordinate with internal teams and external vendors for seamless execution.
•    Track and report project progress, identifying risks and mitigation strategies.
•    Ensure IT projects align with business goals and drive operational efficiency.

Vendor & Partner Relationship Management
•    Maintain and manage vendor relationships to ensure high-quality service and cost-effective 
•    solutions.
•    Work with hardware, software, and managed service providers to optimize IT operations.
•    Negotiate contracts, track service-level agreements (SLAs), and ensure vendor accountability.
•    Leverage vendor expertise to enhance service delivery and technology improvements.

Qualifications & Skills: 
•    5+ years of IT operations or end-user computing experience, with 2+ years in a leadership role. 
•    Strong understanding of IT Service Management (ITSM), ITIL principles, and asset management. 
•    Proven ability to lead teams, coach employees, and drive operational improvements. 
•    Strong problem-solving skills with a customer-first approach. 
•    Experience managing IT projects and vendor relationships. 
•    Knowledge of hardware provisioning, device deployment, and enterprise support models. 
•    Excellent communication skills with the ability to interact with all levels of leadership

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.