Company: EyeCare Partners
Job Title: Practice Administrator
Department: Ophthalmology
Reports To: Regional Director
Location: Based in Cleveland and requires regular travel to all locations including Akron.

The Practice Administrator will manage all practice operations for Retina Specialists of Ohio, Corrective Eye, and Novus Clinic.

SUMMARY: 

A Practice Administrator is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Identify opportunities for practice growth and revenue diversification through satellite offices, ambulatory surgery centers (ASC), or other ventures and ensures effective implementation and subsequent management of designated priorities.
• Monitor strategic developments in the local market and provide recommendations regarding appropriate responses and strategies. Ensure implementation of planning initiatives.
• Develop and administer ongoing marketing efforts to inform current and potential patients regarding practice services available; Monitor effectiveness of such efforts through appropriate measures and review.
• Maintain appropriate oversight of practice financial operations, including billing, disbursements, reporting, budgeting, and safekeeping of practice assets, and ensure optimal efficiency and profitability within the practice.
• Execute day-to-day operations of the practice by ensuring the following is completed:
  • Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
• Provide guidance on equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
• Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas.
• Lead the office by guiding them to success through focused support and coaching.
• Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office.
• Collaborate with regional leadership and HR on employee relations and recruitment needs.
• Collaborate with other operations leaders to develop creative approaches to areas of improvement.
• Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions.
• Actively train employees on how to provide a world-class patient experience.
• Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way.
• Ensure the office and employees are always compliant with HIPAA.
• Other duties as assigned.
  
  

QUALIFICATIONS

• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.
• Commitment to work over 40 hours to meet the needs of the business.
• Ability to work weekends when applicable.

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED equivalent required
• Bachelor's Degree in Business Administration, Healthcare Management or a related area of study preferred. 
• Two (2) years of healthcare office management or industry-related experience. Private Equity experience preferred.
• Strong financial background with previous accounting or general ledger experience.
• Hands-on experience in medical services marketing and strategic planning.
• Demonstrable experience in practice development and expansion.
• Experience in maintaining professional relationships with referral sources, payers, and other groups.
  
  

LICENSES AND CREDENTIALS 

• Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
   

SYSTEMS AND TECHNOLOGY  

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
   

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary. 

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay